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Terms & Conditions
1. Basis Of The Sale
1.1 IFI, a trading division of Rapidrop Global Ltd (the "Seller") conducts business as a Seller only upon, and subject to the following terms and conditions which shall be deemed to be incorporated in any order received or accepted to the exclusion of all other terms except where the Seller may expressly agree in writing other terms which themselves are not inconsistent with these terms. Quotations contained in a price list or otherwise are for information only and do not constitute an offer by the Seller and are subject to change.
1.2 No orders may be cancelled or amended without the written consent of the Seller
2. Delivery & Title
2.1 The sellers standard delivery service is defined under the DELIVERY and STOCK INFO header on the website, this service is not binding and the seller shall not be made liable in damages or otherwise for any loss caused by late delivery.
2.2 All goods will be delivered in accordance with the purchasers order, a valid signature is required on delivery otherwise the carrier will return the delivery to their depot. The carriers cannot leave goods without signature. Delivery is complete when the goods have been signed for at the purchasers premises or such other place as agreed at time of order placement.
2.3 If the Seller fails to deliver the goods for any reason other than any cause beyond the Seller's reasonable control or the purchaser's fault, and Seller is accordingly liable to the purchaser, the Seller's liability shall be limited to the excess (if any) of the cost to the purchaser (in the cheapest available market) of similar goods to replace those not delivered.
2.4 Upon receipt of the goods it is the purchasers responsibility to inspect the packaging and number of packages. Once the carriers consignment note has been signed, this shall form an agreement that the number of packages delivered and the condition of the delivery is acceptable to the purchaser. Any shortages or damage must be noted on the carriers consignment note and reported to the seller immediately.
2.5 The carrier may refuse to delivery into locations which may pose a health and safety risk, in this instance all goods will be returned to the depot.
2.6 Where goods are manufactured specifically to meet a purchasers specification, the seller reserves the right to supply 10% +/- of the original ordered quantity without any changes in price.
2.7 Upon delivery and acceptance of the goods (by means of signature) the goods shall be at the purchasers risk. For transactions where immediate payment has been received, title of the goods shall pass to the purchaser at this point. For account transactions title of the goods shall not pass to the purchaser until full payment has been received.
3. Changes in Specification
3.1 The seller reserves the right to make any changes in specification to items listed on the website. In the event of an alternative product being supplied by the seller it will deemed as a suitable., equivalent or improved replacement and shall be supplied at the same price unless re-quoted.
4. Stock Availability
4.1 The seller holds sufficient stock to meet forecasted sales orders, however from time to time the seller may be unable to fulfill an order where the purchaser has made the payment. A estimated delivery date will be offered, if this is deemed unsuitable by the purchaser, the seller will refund the value against the original payment card within 30 days.
5.1 The price payable for the goods shall be that displayed on the website at the time the order is accepted, plus any charges for Packing, Handling or Carriage as laid out under the DELIVERY and STOCK header on the website.
5.2 The seller will introduce promotions on a regular basis, any decreases in price will not be retrospectively applied to orders and no refunds can be given by the seller for orders already delivered to the purchaser.
5.3 The seller reserves the right to amend the price of goods made from commodities such examples as Zinc Mazak and lead, by means of application of a raw material surcharge or a straight price uplift – the charges will be displayed in the shopping cart before acceptance of the order. In an out of stock situation, the seller is under no obligation to supply the goods at the website price if a surcharge has been incurred by the purchaser from their supplier.
5.4 The website pricing may differ from those offered by catalogue or brochure promotions delivered by mail or personal visit. The seller is under no obligation to honour mail or personal visitor promotional pricing during website transactions unless a web promotional coupon code is issued. Credit Account purchasers will have preferred pricing policies negotiated on the agreement of trading terms. These prices will over-ride any website prices when orders are entered into the main IFI system. Where a preferred price does not exist, the seller will charge at the standard website price. To benefit from preferred pricing, it is recommended that purchasers with credit accounts do not enter online transactions and restrict their ordering to the usual fax and telephone methods.
5.5 Occasionally a price may be incorrect on the website. The seller makes continued checks to ensure pricing is accurate however in circumstances where a price is found to be an error, the seller is not obliged to supply the goods at the incorrect price.
5.6 Payment for online transactions will be made immediately, by accepting the order the purchaser agrees to pay the pricing as displayed in the shopping cart. Failure to dispute pricing issues prior to acceptance of the order will not result in a refund.
5.7 Any discount structure advertised as an incentive to open a trade account has been checked and confirmed against at least one stock line showing on the website, the details of which are to be displayed under Ordering Methods.
6. Cancellation & Returns
6.1 All website orders are accepted and payment transacted for immediate dispatch. Once the order is out for delivery it is not possible to cancel the items in transit. Refusal of delivery is not accepted as means of cancellation of an order. Out of stock items can be cancelled at any time on proviso no special manufacturing or supply arrangements have been made which render the product to be un-saleable to other customers.
6.2 In the event of received goods needing to be returned, the purchaser must follow the procedure set out in under the DELIVERY and STOCK INFO header on the website. The seller reserves the right to contest the return of any unwanted goods without valid reason.
7. Age Requirements
7.1 On acceptance of the order by the purchaser, you confirm that you are over the age of 18 and the delivery is to be signed for by a person over the age of 18. Very few products on the website are age-restricted (Solvents and Knives), the seller will highlight these items on the respective product selection pages.
8.1 Subject to the remainder of this clause 8 the Seller warrants that the goods will be free from defects in material and workmanship for a period of 3 months from the date of their initial use or 3 months from delivery whichever is the first to expire.
8.2 The above warranty is given by the Seller subject to the following conditions:
8.2.1 the Seller shall be under no liability in respect of any defect in the goods arising from any drawing, design or specification supplied by the purchaser;
8.2.2 the Seller shall be under no liability in respect if any defect arising from the fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Seller's instructions (whether oral or in writing), misuse or alteration or repair of the goods without the Seller's approval;
8.2.3 the Seller shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the goods has not been paid by the due date for payment;
8.2.4 the above warranty does not extend to parts, material or equipment not manufactured by the Seller, in respect of which the purchaser shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to the Seller.
8.3 Subject as expressly provided in this clause 8 and except where the goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977) all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
8.4 Except in respect of death and personal injury caused by the Seller's negligence, the Seller shall not be liable to the purchaser by any reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of the Seller, its employees or agents or otherwise) which arise out of or in connection with the supply of the goods or their use or resale by the purchaser, and the entire liability of the Seller under or in connection with any order shall not exceed the price of the goods, except as expressly provided in these conditions.
8.5 No liability will be accepted by the Seller for any goods which become defective as a result of any process or negligence of storage procedures after the goods have been delivered. Furthermore it is a condition of the Seller's quality control procedures that.
The purchaser shall indemnify the Seller against any liability howsoever arising from damage caused to the goods, to the Seller's property, personnel or equipment or for any damage suffered by any third party arising from the unloading of goods at the purchaser's premises save to the extent that such damage is due to the negligence of the Seller or its employees.
10. Force Majeure
10.1 The Seller shall not be liable to the purchaser or be deemed to be in breach of contract by reason of any delay in performing, or any failure to perform, any of the Seller's obligations in relation to the goods, if the delay or failure was due to any cause beyond the Seller's reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Seller's reasonable control:
10.1.1 Act of God, explosion, flood, tempest, fire or accident;
10.1.2 war or threat of war, sabotage, insurrection, civil disturbance or requisition
10.1.3 acts, restrictions, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
10.1.4 Import or export regulations or embargoes;
10.1.5 strikes, lockouts or other industrial actions or trade disputes (whether involving employees of the Seller or of a third party);
10.1.6 difficulties in obtaining raw materials, labour, fuel, parts or machinery;
10.1.7 power failure or breakdown in machinery.
These conditions will be construed as an English contract and in conformity with English law and the purchaser agrees to submit to the non-exclusive jurisdiction of the English courts. Any notice given under this contact must be in writing and sent by recorded mail to the normal place of business of that party.
12. Password responsibility
Where we have given you (or where you have chosen) a password, you are responsible for keeping this password confidential. We ask you and your employees not to share a password with anyone. In the event that a named contact leaves the employment of a customer organisation, it is the customer’s responsibility to ensure that passwords are changed or the login rescinded by contacting IFI (Rapidrop Global Ltd) at the earliest opportunity at firstname.lastname@example.org. The customer is wholly responsible for the actions of its employees or former employees on the IFI website whilst they are using any logins associated with the customer organisation and will indemnify IFI (Rapidrop Global Ltd) in this respect.
IFI (a trading division of Rapidrop Global Ltd) – Registered in England No 5503278 Rutland Business Park, Newark Road, Peterborough, Cambridgeshire, PE1 5WA, United Kingdom